Inter-Tel Phone systems

 

Alarm Messages (A000-A299)

A000-A019: Minor System alarms. Can be handled without calling a technician.
A020-A039: Minor Voice Processing alarms. Can be handled without calling a technician.
A100-A199: Major System alarms. Require assistance from a technician.
A200-A224: Major Voice Processing alarms. Require assistance from a technician.
A225-A244: Network alarms. These alarms are for either Call Processing or Voice Processing
and are handled the same as the local alarm is handled.

Minor System Alarms (A000-A019)

This section defines the minor System alarms. These alarms can generally be handled by the
customer without the need for a service call.

A000 ALARM Alarm Automatically Cleared

FIELDS: None.
CAUSE: The condition causing the alarm was resolved and the alarm automatically cleared itself.
ACTION: None.

A001 ALARM Alarm Manually Cleared by Ext

FIELDS: eeeee The extension number of the device that cleared the alarm.
CAUSE: An administrator entered the Clear Alarm feature code.
ACTION: None.

A002 ALARM Network Alarm Automatically Cleared

FIELDS: None.
CAUSE: The condition causing the alarm was resolved and the alarm automatically cleared itself.
ACTION: None.

A003 ALARM Network Alarm Manually Cleared by Ext

FIELDS: eeeee The extension number of the device that cleared the alarm.
CAUSE: An administrator entered the Clear Network Alarm feature code.
ACTION: None.

A010 ALARM Ext -is Off-Hook

FIELDS: eeeee The extension number of the device that is off-hook.
username The username of the device that is off-hook
CAUSE: The handset of the indicated extension has been removed from the cradle (on-hook) position for
longer than the Inactivity Alarm timer allows.
ACTION: Return the handset of the indicated extension to the cradled (on-hook) position.
NOTE There is a system flag that can disable this alarm.

A011 ALARM Emergency Call Made by Ext -

FIELDS: eeeee The extension number of the device that made the emergency call.
username: The username of the device that made the emergency call.
CAUSE: A station dialed the “Emergency Call” feature code to report an emergency.
ACTION: No action is required other than to clear the alarm. It may be helpful to determine who made the
emergency call to handle the emergency situation in an orderly manner (directing emergency
services to the requesting party, etc.

A012 ALARM SMDR Printer Off-Line (Axxess Only)

FIELDS: None.
CAUSES: The system could not write to the SMDR printer for 5 minutes.The problem can be one of the following:
The printer ran out of paper (Data Terminal Ready [DTR] is not asserted) and hardware handshaking is enabled. The printer cable is unplugged or the printer is powered off.
The printer cable, printer, or serial port are faulty.
Database Programming or the Voice Processing was connected for a duration of 5 minutes to
the port that SMDR is programmed to use and there was SMDR information to print.
ACTION: Remedy the above problem and verify printing continues.

A013 ALARM Message Printer Off-Line (Axxess Only)

FIELDS: None.
CAUSES: The system could not write to the Message Print printer for 5 minutes. The problem can be one
of the following:
The printer ran out of paper (Data Terminal Ready [DTR] is not asserted) and hardware
handshaking is enabled.
The printer cable is unplugged or the printer is powered off.
The printer cable, printer, or serial port are faulty.
Database Programming or the Voice Processing was connected for a duration of 5
minutes to the port that message print is programmed to use and there were messages to
print.
ACTION: Remedy the problem determined above and verify that printing continues.

A014 ALARM Real-Time Clock Needs to be Set (Axxess Only)

FIELDS: None.
CAUSE: The real-time clock chip (present only with a MEM board on the CPU board) has not been
initialized and needs to be initialized before it can begin keeping proper time. This condition will
occur when a System is first set up. This condition also occurs when the System is powered
down and the battery jumper disabled or the battery is removed. It also occurs if a tech removes
the MEM board from the CPU, for example, to upgrade ROMs or a PAL.
ACTION: At an administrator station, enter the Set Date and Time feature code and program the
system’s date and time.
NOTE A database restore will set the time and date to the time and date of the remote
PC if the restore occurs on a system where the time and date are uninitialized

A015 ALARM Hardware Real-Time Clock Inoperative (Axxess Only)

FIELDS: None.
CAUSE: The hardware real-time clock chip is not operating. This may occur when a System is first set
up. This condition also may occur when the System is powered down and the battery jumper
disabled or the battery is removed.
ACTION: Cycle power to the system.

A016 ALARM No Delayed Major Because System Busy

FIELDS: None.
CAUSE: The system was unable to perform a scheduled delayed major reset because the system was
not idle. The system will continue to try to perform the delayed major reset every 5 minutes.
This could be cause by the system being truly busy. After for versions of Axxess 9.0 or CS-
5XXX 1.0 and greater, a programming inactivity timer will automatically close the connection
when Database Programming remains connected and idle for the duration of the timer setting.
In this instance, the system is not prevented from performing a major reset as scheduled.
However, if the Forced Reset If Not Idle flag in Database Programming is enabled, the system
will perform the delayed major regardless if the system is idle or not.
ACTION: Dump the call diagnostics to determine what calls on preventing the system to reset. If the
active calls are not correct, run the Resource Periodic Diagnostics to attempt to repair the
stale resources. If this fails, reset the system manually.

A017 ALARM System Manager Link Connection Error :

FIELDS: num The certificate/link error code number.
string The certificate/link error.
CAUSE: There are many reasons the certificate can fail verification. Common errors are #9 (certificate
not yet valid) and #19 (self-signed certificate). Error code 0 typically indicates an incorrect IP
address, username, or password. Note that the error string comes from a generic SSL library.
Since the endpoints can only display 16 characters, for any error strings that are greater than 16
characters, the system will show CERTIFICATE ERR. The user can go into message print log
to view the SSL error string and a text based explanation of the error.
ACTION: Most errors can be resolved by ensuring you are connecting to the correct System Manager
server, re-uploading the correct System Manager certificate, and/or ensuring that the system
time is set correctly.

A018 ALARM Invalid System Manager Certificate

FIELDS: None.
CAUSE: A corrupt certificate file was uploaded or there was an error in writing the file.
ACTION: Re-upload the certificate, or if that file is damaged, create a new certificate in the System
Manager and upload that certificate.

Minor Voice Processing Alarms (A020-A039)

This section defines the minor Voice Processing alarms. These alarms generally can be
handled by the customer without the need for a service call.

A020 ALARM : Printer Off-Line (VPU/EM Only)

FIELDS: Voice_Mail_Unit The voice mail unit (Voice Processing Unit).
CAUSES: The system could not write to the Voice Processing Print printer for 1 minute. The problem can
be one of the following:
The printer ran out of paper (Data Terminal Ready [DTR] is not asserted) and hardware
handshaking is enabled.
The printer cable is unplugged or the printer is powered off.
The printer cable, printer, or serial port are faulty.
ACTION: Remedy the problem determined above and verify printing continues.

A021 ALARM : Voice Mail Storage 80% Full

(VPU/EM Only)
FIELDS: Voice_Mail_Unit The voice mail unit (Voice Processing Unit).
AXXESS CAUSE: The hard disk on the Voice Processing Unit system is filled to 80% of capacity.
CS-5XXX CAUSE: The file system on the Voice Processing Unit system is filled to 80% of capacity.
AXXESS ACTION: The number of saved messages or unheard messages must be reduced, or a larger hard disk must be used. Alternatively, if an SMDR buffer is used, you can free up more voice mail storage by reducing the size of the SMDR buffer.
CS-5XXX ACTION: The number of saved messages or unheard messages must be reduced, or a larger file system
must be used. Alternatively, if an SMDR buffer is used on external voice mail units, you can free up more voice mail storage by reducing the size of the SMDR buffer.

A022 ALARM : Voice Mail Storage 100% Full

(VPU/EM Only)
FIELDS: Voice_Mail_Unit The voice mail unit (Voice Processing Unit).
AXXESS CAUSE: The hard disk on the Voice Processing Unit system is filled to capacity.
CS-5XXX CAUSE: The file system on the Voice Processing Unit system is filled to capacity.
AXXESS ACTION: The number of saved messages or unheard messages must be reduced, or a larger hard disk
must be used. Alternatively, if an SMDR buffer is used, you can free up more voice mail storage
by reducing the size of the SMDR buffer.
CS-5XXX ACTION: The number of saved messages or unheard messages must be reduced, or a larger file system
must be used. Alternatively, if an SMDR buffer is used on external voice mail units, you can free
up more voice mail storage by reducing the size of the SMDR buffer.
NOTE
The Voice Processing Unit displays this alarm only when it first recognizes the
condition. It will not repeat the alarm unless someone reboots the Voice
Processing Unit or solves the problem.
NOTE Changing the size of the SMDR buffer discards all stored SMDR records.
NOTE To send out a broadcast message requesting that users delete their old
messages, you would need to first delete a few messages to free up enough
space for the broadcast message.
Changing the size of the SMDR buffer discards all stored SMDR records.

A023 ALARM : SMDR Storage 80% Full (VPU/EM
Only)

FIELDS: Voice_Mail_Unit The voice mail unit (Voice Processing Unit).
CAUSE: The portion of disk space on the Voice Processing Unit hard disk reserved for SMDR storage isfilled to 80% of capacity.
ACTION: Reduce SMDR Record storage by attaching a device capable of receiving the SMDR data tothe SMDR communications port and initiate an SMDR dump procedure. If the 80% full conditionoccurs frequently, it is an indication that the SMDR buffer needs to be dumped more often orthat the SMDR buffer size needs to be increased.

A024 ALARM : SMDR Storage 100% Full (VPU/
EM Only)

FIELDS: Voice_Mail_Unit The voice mail unit (Voice Processing Unit).
CAUSE: The portion of disk space on the Voice Processing Unit hard disk reserved for SMDR storage is
filled to capacity.
ACTION: At this point, the system discards the oldest SMDR records to make room for the new records.
Increase available SMDR Record storage by attaching a device capable of receiving the SMDR
data to the SMDR communications port and initiate an SMDR dump procedure. If the 100% full
condition occurs frequently, it is an indication that the SMDR buffer needs to be dumped more
often or that the SMDR buffer size needs to be increased.

A025 ALARM Voice Processing(n):

FIELDS: n Alarm number.
message Alarm message text from Voice Processing
CAUSE: This alarm message type is reserved for future use for any alarm message text that the Voice
Processor wants to send.
ACTION: None

A026 ALARM Voice Processing Email Gateway is Disabled

FIELDS: None.
CAUSE: The Voice Processing Email Gateway is not functioning.
ACTION: Verify the accuracy of the Email Gateway configuration in DB Studio. If that is correct, contact the Email Server administrator to determine if the system is on-line and the account configured in the Email Gateway configuration exists on the Email Server.

A027 ALARM ALARM #VM APPS

CORRUPT
FIELDS: string The avdap/application name.
alarm number The alarm number.
CAUSE: One of the VM APPS has become corrupt due to an internal software error or network problem.
ACTION: First get a freeze and call a technician. Next, reset the voicemail when the system is idle to try to clear the problem. Last resort, reset the system.
NOTE Changing the size of the SMDR buffer discards all stored SMDR records.
NOTE Increasing or changing the size of the SMDR buffer discards all stored SMDR
records.

A028 ALARM Voice Processing Unit Out of Sync

FIELDS: None.
CAUSE: The Email Forwarding Task in Voice Mail is only partially configured. For example, the e-mail
system is set to SMTP in Database Programming – Studio – Voice Processor – E-mail Gateway,
but no administrator e-mail address is configured.
ACTION: Verify the accuracy of the E-mail Gateway configuration in Database Programming. An
administrator e-mail address must be configured. The correct gateway address must be
configured. Each mailbox that wants to use forward to e-mail and has it configured as either
“Forward Only” or “Forward and Copy” must have a valid e-mail address.

A030 ALARM : No Primary Language Prompts

Installed
FIELDS: Voice_Mail_Unit The voice mail unit (Voice Processing Unit).
CAUSE: The Voice Processing Unit was installed without any primary language prompts or the prompts
installed do not match the Voice Mail Unit.
ACTION: Install the primary language prompts if no prompts are installed. If prompts are already installed,
check the language of the prompts to ensure they match the Voice Mail Unit. Install the correct
language prompts to match the Voice Mail Unit.

A031 ALARM VM Hacker Alert

FIELDS: None.
CAUSE: A voice mail subscriber entered an invalid password three times in a row.
ACTION: None. It could simply be the result of a user forgetting or mistyping his/her password multiple
times. If the user truly believes somebody is trying to break into their mailbox, a voice mail
freeze should be sent to Inter-Tel Technical Support to identify the source of the caller.

A032 ALARM Ext Received Insufficient Bandwidth

FIELDS: eeeee The extension number of the device that received the insufficient bandwidth message.
CAUSE: The system detected that the IP endpoint’s audio-receive timer has expired without receiving the first audio packet or the average-in-time-frame percentage has fallen below the threshold specified in the Voice Audio Session Configure Command.
ACTION: This indicates a network problem. Poor network condition could cause packet loss or a firewall prevents the callers from receiving audio packets. Dump the network diagnostics file for more information.
NOTE There is a system flag that can disable this alarm