Inter-Tel phone systems

Mailbox Access

This section explains how to access and set up your voice mail account. If necessary,
contact your voice mail administrator for the voice mail extension number and password.

To access voice mail:

1. Dial the voice mail extension number. You hear the Main menu.
2. During or after the greeting, press * or say Login to identify yourself as a
subscriber.
3. Enter the default password (your mailbox number).
4. Do one of the following:
If this is an existing account, enter your mailbox password (if programmed),
and then press #. If you do not have a password, press # to bypass the
password prompt.
If this is a new account, use the following steps to set up your voice mail
account.

To set up your voice mail account:

1. Follow steps 1 to 3 in the preceding section.
2. Do one of the following:
If you want to use a password, enter a new password using digits 0 to 9 (up to
12 digits), and then press #. The messaging system plays back your
password.
If you do not want to use a password, press # or say Skip.
3. Press # or say Accept to accept the entry, or press 3 or say Erase to erase and
re-enter your password. After accepting the new password, the system prompts you
to record your directory name.
4. After the tone, record your first and last names for the directory. When prompted,
select one of the following options:
Press # or say Accept to accept the name.
Press 1 or say Replay to replay the recorded name.
Press 2 or say Append to add to your name.
Press 3 or say Rerecord to erase and rerecord your name.

After recording your name, the system plays a message that introduces you to voice mail
features. To skip the introduction, press # or say Skip.

Recording Personal Greetings

You may want to include the following information when recording your personal greeting:
Whether you are in the office and where you can be reached.
When you will be returning calls.
How to exit voice mail (for callers who do not want to leave a message). For example,
“Press 0 to return to the operator.”
The following are sample greetings to help you plan your message:
Hello, this is __________. I am either on another line or away from my desk and
cannot take your call at this time. If you need to speak to someone immediately,
please dial zero now. Otherwise, leave a detailed message, and I will return your call
as soon as possible. Thank you.
Hello, this is __________. I will be away from the office from day/date until day/date.
If you need to speak to someone immediately, please dial zero now. Otherwise, leave
a detailed message, and I will return your call when I return. Thank you.
If you do not record a personal greeting, the default system greeting is used. Following is a
sample default system greeting.
__________ is not availble. After the tone please record your message. When finished
leaving your message, hang up, or press # for more options.

To record or change your personal greeting:

1. Access your mailbox
2. Press 4 or say Personal to select the Personal Options menu.
3. Press 1 or say Greeting to record or change your personal greeting.
4. Do one of the following:
Press 1 or say Primary to record or enable your primary greeting.
Press 2 or say Alternate to record or enable your alternate greeting.

Press 3 or say System to enable the system default mailbox greeting.
5. Do one of the following:
If you selected the system greeting option, hang up.
If you already have a primary or alternate greeting, it is played when you
select primary or alternate.
6. Do one of the following:
Press # or say Accept to accept the greeting.
Press 1 or say Replay to replay the greeting.
Press 2 or say Append to add to the greeting.
Press 3 or say Erase to erase and rerecord the greeting.
Press * or say Cancel to exit without changing your greeting.

Recording Your Directory Name

Your directory name is used to identify you in the voice mail directory and to verify your
mailbox number when messages are addressed to you. You can change your directory
name at any time.

To record your directory name:

1. Access your mailbox
2. Press 4 or say Personal to select the Personal Options Menu.
3. Press 2 or say Name. Your recorded name is played.
4. Do one of the following:
Press # or say Accept to accept your recorded name.
Press 1 or say Replay to replay your recorded name.
Press 2 or say Append to add to your name.
5. Press 3 or say Erase to erase and rerecord your name. When you hear a tone,
record your first and last name. Then say Accept or press # to accept your
recorded name.